WHERE DO YOU SHIP?
We ship worldwide! International shipping takes roughly 5-8 business days in transit. Please note we are not responsible for any delays or fees due to Customs. Please contact your local government or postal service for more information on customs and duties.
WHAT ARE YOUR SHIPPING OPTIONS WITHIN THE UNITED STATES?
Standard: 4-7 business days FREE. No signature required
Expedited: 2-5 business days FREE. No signature required.
Express Shipping 1-2 business days: £39.99 ** orders need to be placed before 8am GMT
HOW DO I TRACK MY ORDER?
Your order will take 24-48 business hours to process. Once your order has been shipped, an email will be sent to you containing tracking information. Additionally please allow 24-48 business hours for your shipment details to update with the delivery provider.
WHAT ITEMS CANNOT BE RETURNED/REFUNDED?
All Bodysuits, Swimwear, Intimates, and accessories are a final sale. In addition any and all sale items inclusive of flash sales, and orders with a coupon code are considered a final sale. Refunds and exchanges are not permitted.
HOW DO I KNOW IF MY ORDER HAS BEEN PLACED?
When you have completed your order, a confirmation email with the details of your order will be sent to you. Please ensure your checkout process is complete by making sure you stay on the payment page until you reach the page containing your order number. If you have any additional questions feel free to contact our support team at firstname.lastname@example.org . One of our team members will be happy to assist you. Please note to check your spam folder as well as your email may have filtered into that folder.
WHAT IF MY ORDER HAS NOT BEEN DELIVERED?
If after contacting the delivery provider, you still need assistance locating your order, feel free to contact us at email@example.com and one of our representatives will be happy to assist you.
I'VE JUST PLACED MY ORDER, CAN I CHANGE IT?
We prepare your order for shipment very shortly after your order is placed. This quick turnaround time does not allow for any changes to your order unfortunately.
HOW DO I PROCESS A RETURN OR EXCHANGE?
Please see more info on the Returns page
CAN I HAVE A GIFT CARD OR STORE CREDIT INSTEAD OF A REFUND?
At this time we do not offer store credit or gift cards in exchange for a refund.
I RECEIVED A DAMAGED ITEM. WHAT DO I DO?
In the rare event that the item you received is not in pristine condition please contact our team before sending the product back. We will not accept any returns with damages without being notified beforehand. Our team will gladly assist you with reshipping the item out to you in a timely manner.
WILL I BE CHARGED CUSTOMS & IMPORT DUTIES?
Customs & import duty charges do not apply to customers in the UK or EU.
For International customers the price of the items does not include customs & import duties as these charges vary from country to country. So please be aware that you might be required to pay these when you accept delivery of the items from your courier.
THERE'S AN ITEM MISSING FROM MY DELIVERY, WHAT SHOULD I DO?
Some of our items are so popular that they can go out of stock super quickly. Unfortunately that means that occasionally we’re not able to send you all the items in your order.
You should have received an email from us confirming this and advising of a refund being processed for the missing item. Depending on how you paid please allow the following times for your refund to appear in your account:
Bank Account payments will take 3 - 5 working days PayPal payments will take 1 - 2 working days